‘… but to hear it together …’

From Seth Godin’s new book Tribes:

“A tribe is a group of people connected to one another, connected to a leader, and connected to an idea. For millions of years, human beings have been part of one tribe or another. A group needs only two things to be a tribe: a shared interest and a way to communicate.”

“Geography used to be important. A tribe might be everyone in a certain village, or it might be model-car enthusiasts in Sacramento, or it might be the Democrats in Springfield. Corporations and other organizations have always created their own tribes around their offices or their markets -- tribes of employees or customers or parishioners. Now, the Internet eliminates geography.”

“In addition to the messages that go from the marketer or the leader to the tribe, there are the messages that go sideways, from member to member, and back to the leader as well. The Grateful Dead understood this. They created concerts to allow people not just to hear their music, but to hear it together. That’s where the tribe part comes in.”

“Too many organizations care about numbers, not fans. They care about hits or turnstile clicks or media mentions. What they’re missing is the depth of commitment and interconnection that true fans deliver. Instead of always being on the hunt for one more set of eyeballs, true leaders have figured out that the real win is in turning a casual fan into a true one.”

“Kellogg’s owns hundreds of millions of dollars’ worth of cereal factories. They have a well-trained sales force, miles of shelf space, and tons of advertising. So why was Bear Naked able to build a significant business right under their nose? Without expensive factories or a huge sales force, Bear Naked took a very simple, very traditional product and changed the way many people buy their breakfast.”

No comments: